High error rate in Connect API

On 25 March 2026, we experienced a temporary increase in error rates on the Connect API, which impacted the online contract cancelation functionality.

What happened

A technical issue during the deployment of the Connect API caused a spike in failed requests for a specific endpoint. As a result, users were not able to cancel their contracts online during the time of the incident using our online cancelation page at https://public.magicline.com/#/contractTermination.

Impact

A specific API call that is being performed during the contract cancelation flow returned an error

This caused the contract cancelation flow to not work properly during the time of the incident

The issue was limited to the Connect API; the core application remained available

How we responded

Our engineering team detected the issue, investigated the underlying cause, and applied a fix to stabilize the Connect API. We then closely monitored the system to confirm that error rates returned to normal levels.

Current status

The incident has been resolved and the Connect API is operating as expected. We do not see any ongoing impact.

The incident High error rate in Connect API, which occurred between 2026-03-25 09:20 CET and 2026-03-25 10:38 CET, has been resolved.

Our engineering team will review the issue and implement additional measures to prevent similar incidents in the future.

If you continue to experience any problems, please open a ticket with our support team.

We apologize for any inconvenience caused.

We have found the root of the problem and are working on implementing a resolution.

We are currently observing a high error rate in some of our Connect API endpoints. Our team is working hard to resolve this issue. We apologize for any inconveniences and appreciate your patience during this time.